Driver Performance Management

Driver performance is critical to your company's success. By monitoring your drivers' activities and trends to find areas that could pose risks to your fleet's safety record, you can help:

  • Improve driver retention
  • Keep your drivers safe
  • Increase your company's bottom line
  • Reduce your fleet's risk
  • Exonerate falsely accused drivers

Combining the video intelligence of the J. J. Keller® Dash Cam Pro with J. J. Keller's proven Encompass driver compliance dashboard delivers a unique scope of driver performance management particularly beneficial to fleets. This solution allows you to provide timely driver coaching and training when you identify problematic driver behavior.

Topics — What You Need to Know

Results will depend on the carrier's approach to implementation, the current level of risky behavior in the fleet, and the focus areas actively managed. However, a recent study of more than 10,000 crashes by the Virginia Tech Transportation Institute (VTTI) found that event-based video systems, combined with the driver behavior coaching, accounted for reductions of 20% in fatal crashes and a reduction of 35% in injury crashes at those carriers.

The benefits include:

  • Exoneration of a driver in an accident. Statistics from multiple large-scale studies show that more than 75% of accidents between commercial trucks and cars are caused by the passenger vehicle driver.
  • Reduced false claims from alleged driver actions not related to an accident.
  • Expedited at-fault claims because you have the facts.
  • Improved fuel efficiency due to a reduction in speeding, hard acceleration, and speed variability due to following too close.
  • Lower drive-train maintenance and repair costs from reduced hard-braking, hard-acceleration, and hard-cornering events.
  • Lower insurance rates.
  • Increased customer confidence in your safety program.

Drivers, overall, have been very accepting of road-facing dash cams because of the exoneration potential. Dash cameras are an investment that shows confidence in your drivers' professional skills. Carriers that utilize dash cam metrics to enhance a bonus program have seen very positive acceptance levels and no discernable negative impact to driver retention.

Many carriers report no appreciable impact to recruiting drivers, even with driver-facing cameras. A critical question is, "Do you want drivers that don't want cameras in the truck?"

Early detection and correction of unsafe driving behaviors can lead to increased retention, especially in the drivers with less than six months of tenure.

There are many data elements or behaviors that can be captured by a dash cam that can lead to significant risk and cost reductions, such as:

  • Speed limit violations
  • Hard-braking
  • Following too close/ tailgating
  • Cornering too fast
  • Lane drift – distracted or fatigued driving
  • Rolling stops

As allowed in §393.60(e)(1)(ii), vehicle safety technologies are to be mounted not more than four inches below the upper edge of the area swept by the windshield wipers or not more than seven inches above the lower edge of the area swept by the wipers, and outside the driver's sight lines to the road, signs and signals.

Video event recorders meet the definition of a vehicle safety technology in accordance with §393.5 as stated below:

"Vehicle safety technology. Vehicle safety technology includes a fleet-related incident management system, performance or behavior management system, speed management system, lane departure warning system, forward collision warning or mitigation system, active cruise control system, and transponder."

If your drivers operate exclusively in intrastate commerce, as a starting point, you will want to contact your state's FMCSA office or motor carrier enforcement division for any restrictions from mounting dash cams in the windshield area.

Generally, a subpoena will be required if the carrier and driver do not want to share the video footage voluntarily. However, privacy and evidential laws requiring subpoenas may vary by state or even municipality. Therefore, you will need to consult with an attorney that has knowledge of these rules in the jurisdiction involved.

Each situation is different and should be treated with caution, but there may be a situation at the scene where it makes sense for a driver, with specific company approval, to show footage upon request from enforcement (not likely). There have been instances where this has resulted in the avoidance of a citation.

Generally, a dash camera recording video is legal on public roads provided that you are not violating someone's privacy. In public, there is no expectation of privacy.

The laws for recording audio can vary by state or municipality, so this can be an issue. At a minimum, it is highly recommended to inform any enforcement officer if a dash cam is recording them on video or audio.



of all large truck crashes are caused by unsafe driver behavior.


fuel savings by driving 65 mph vs 75 mph.


of traffic fatalities in 2017 included speeding as a contributing factor.


people were killed by distracted driving in 2017.

Fatal crashes can be reduced by


and injury crashes can be reduced by


by combining event-based video systems with driver behavior coaching.

Solutions for Truck Drivers

Our unparalleled range of products can help you provide drivers and supervisors with the tools they need for proactive coaching and effective risk management. You'll always get the most accurate and dependable solutions, because they are backed by our team of in-house safety and compliance experts.

J. J. Keller® Encompass® Vehicle Tracking

Easy-to-use GPS vehicle tracking solution for near real-time visibility on all your vehicles. Requires Geotab Go9 Device + Harness and Encompass® Fleet Management System subscription.

J. J. Keller® Encompass® Video Event Management Solution

Dash cam video and back-office solution for proactive driver coaching and effective risk management. Requires J. J. Keller® Dash Cam Pro and Encompass® Fleet Management System subscription.

Encompass® Fleet Management System

Stay on top of driver training and recordkeeping with the industry's most versatile online tool. Featuring regulatory dashboards, exceptions-based reports, and compliance alerts, it gives you a real-time view of the critical fleet information you need and automates compliance tasks.

Driver Training

Give your drivers the training they need on key safety and compliance topics with our best-in-class training programs, like Hours of Service, defensive driving, speed & space management, vehicle inspections & more!

Driver Compliance Services

Let us take care of the time-consuming regulatory work for you with our managed services for CMV driver compliance.

Manuals & Newsletters

Stay up-to-date on critical training, issues related to hiring truck drivers & how to retain quality drivers.

DOT Handbook: A Compliance Guide for Truck Drivers

Give new drivers easy-to-understand, concise information on DOT compliance and general orientation topics. Covers topics such as driver qualification, hours of service, trip planning, accident procedures, and cargo securement.

J. J. Keller® FleetMentor®

Get information and tools for CSA, driver qualification, training, audits, accident tracking, expense reduction, policy development, and much more.

FMCSA Large Truck Crash Causation Study (LTCCS) in 2007. Federal Motor Carrier Safety Administration (FMCSA) and National Highway Traffic Safety Administration (NHTSA).

National Highway Traffic Safety Administration.

Virginia Tech Transportation Institute (VTTI) study of over 10,000 crashes.

Environmental Protection Agency (EPA).