Driver Performance Management

Driver performance is critical to your company's success. By monitoring and analyzing your vehicles and drivers, you’ll get data that helps you improve decision-making and drive improvements to both safety and operations:

  • Increase driver retention
  • Improve the bottom line
  • Reduce risk
  • Exonerate falsely-accused drivers
  • Reduce driver detention
  • Improve trip planning
  • Automate IFTA and IRP reporting

When combining the J. J. Keller Encompass® Platform with the video intelligence of the J. J. Keller® Dash Cam Pro and Encompass® Vehicle Tracking, you'll benefit from a comprehensive view of your driver and vehicle performance management. The Dash Cam Pro solution allows you to provide timely driver coaching and training when you identify problematic driver behavior. Encompass® Vehicle Tracking helps you improve vehicle utilization, customer service, and trip planning. It even automates your IRP and IFTA reporting.

Topics — What You Need to Know

Results will depend on the carrier's approach to implementation, the current level of risky behavior in the fleet, and the focus areas actively managed. However, a recent study of more than 10,000 crashes by the Virginia Tech Transportation Institute (VTTI) found that event-based video systems, combined with the driver behavior coaching, accounted for reductions of 20% in fatal crashes and a reduction of 35% in injury crashes at those carriers.

The benefits include:

  • Exoneration of a driver in an accident. Statistics from multiple large-scale studies show that more than 75% of accidents between commercial trucks and cars are caused by the passenger vehicle driver.
  • Reduced false claims from alleged driver actions not related to an accident.
  • Expedited at-fault claims because you have the facts.
  • Improved fuel efficiency due to a reduction in speeding, hard acceleration, and speed variability due to following too close.
  • Lower drive-train maintenance and repair costs from reduced hard-braking, hard-acceleration, and hard-cornering events.
  • Lower insurance rates.
  • Increased customer confidence in your safety program.

Drivers, overall, have been very accepting of road-facing dash cams because of the exoneration potential. Dash cameras are an investment that shows confidence in your drivers' professional skills. Carriers that utilize dash cam metrics to enhance a bonus program have seen very positive acceptance levels and no discernable negative impact to driver retention.

Many carriers report no appreciable impact to recruiting drivers, even with driver-facing cameras. A critical question is, "Do you want drivers that don't want cameras in the truck?"

Early detection and correction of unsafe driving behaviors can lead to increased retention, especially in the drivers with less than six months of tenure.

There are many data elements or behaviors that can be captured by a dash cam that can lead to significant risk and cost reductions, such as:

  • Speed limit violations
  • Hard-braking
  • Following too close/ tailgating
  • Cornering too fast
  • Lane drift – distracted or fatigued driving
  • Rolling stops

As allowed in §393.60(e)(1)(ii), vehicle safety technologies are to be mounted not more than four inches below the upper edge of the area swept by the windshield wipers or not more than seven inches above the lower edge of the area swept by the wipers, and outside the driver's sight lines to the road, signs and signals.

Video event recorders meet the definition of a vehicle safety technology in accordance with §393.5 as stated below:

"Vehicle safety technology. Vehicle safety technology includes a fleet-related incident management system, performance or behavior management system, speed management system, lane departure warning system, forward collision warning or mitigation system, active cruise control system, and transponder."

If your drivers operate exclusively in intrastate commerce, as a starting point, you will want to contact your state's FMCSA office or motor carrier enforcement division for any restrictions from mounting dash cams in the windshield area.

Generally, a subpoena will be required if the carrier and driver do not want to share the video footage voluntarily. However, privacy and evidential laws requiring subpoenas may vary by state or even municipality. Therefore, you will need to consult with an attorney that has knowledge of these rules in the jurisdiction involved.

Each situation is different and should be treated with caution, but there may be a situation at the scene where it makes sense for a driver, with specific company approval, to show footage upon request from enforcement (not likely). There have been instances where this has resulted in the avoidance of a citation.

Generally, a dash camera recording video is legal on public roads provided that you are not violating someone's privacy. In public, there is no expectation of privacy.

The laws for recording audio can vary by state or municipality, so this can be an issue. At a minimum, it is highly recommended to inform any enforcement officer if a dash cam is recording them on video or audio.

Vehicle trackers reduce risk and improve productivity in numerous ways:

  1. Vehicle trackers can verify your drivers/employees don’t make any unnecessary stops and take the optimal route.
  2. Vehicle trackers tell you where and for how long a vehicle was stopped, helping you determine if the driver/employee was as productive as possible.
  3. Some trackers allow you to see the driver’s speed, helping you address poor driving habits immediately and reduce risk.
  4. Insurance providers may require vehicle trackers to be installed as a condition of coverage for vehicle recovery or may reduce premiums with their use.
  5. With real-time locations for every vehicle, you can quickly dispatch drivers to unexpected opportunities or meet immediate service needs.

Vehicle trackers can capture vehicle data from original GPS and the engine, including current location data, date and time intervals that validate total distances traveled in each state or province, traffic and weather, GPS speed, vehicle tracking history, and more.

  1. Vehicle trackers do not require a driver interface. A quick install lets you see where your drivers are, where they have been, their trip history, and how fast they drove.
  2. Drivers can be more productive since vehicle trackers can capture the information usually completed by the driver on an Individual Vehicle Mileage Report (IVMR). They can spend more time driving and less time doing paperwork.
  3. With vehicle trackers, dispatch can see where drivers are, allowing them to predict delivery times, respond to unexpected customer requests, and plan for traffic and weather delays.
  4. Vehicle trackers help you protect your vehicles, providing quicker recovery times if stolen or abandoned.

Vehicle tracking systems, including global positioning systems (GPS), may be used in place of trip reports completed by the driver. IFTA allows carriers to use technology solutions to capture and report the required information. The logic here is that if you have a vehicle tracker capable of tracking all miles by the vehicle's jurisdiction, it only makes sense to move the recordkeeping responsibility away from the driver and put it on the ELD system.

Currently, any electronic system needs to meet the requirements listed in Section P540 of the IFTA Procedures Manual and Article 10, Section 1010, of the International Registration Plan. Under these rules, an electronic system must be able to capture the following items:

  • Distance traveled in each jurisdiction,
  • Original GPS or other location data for the vehicle to which the records pertain,
  • Date and time of each GPS or other system reading, at intervals sufficient to validate the total distance traveled in each jurisdiction,
  • Route of the vehicle's travel,
  • Beginning and ending reading from the odometer, ECM, or any similar device for the period to which the records pertain,
  • The calculated distance between each GPS or other system reading,
  • Total distance traveled by the vehicle,
  • VIN or vehicle unit number, and
  • The location of each GPS or other system reading.

Stats

88%

of all large truck crashes are caused by unsafe driver behavior.

27%

fuel savings by driving 65 mph vs 75 mph.

26%

of traffic fatalities in 2017 included speeding as a contributing factor.

3,166

people were killed by distracted driving in 2017.

Fatal crashes can be reduced by

20%

and injury crashes can be reduced by

35%

by combining event-based video systems with driver behavior coaching.

Solutions for Truck Drivers

Our unparalleled range of products can help you provide drivers and supervisors with the tools they need for proactive coaching and effective risk management. You'll always get the most accurate and dependable solutions, because they are backed by our team of in-house safety and compliance experts.

J. J. Keller® Encompass® Vehicle Tracking

Easy-to-use GPS vehicle tracking solution for near real-time visibility on all your vehicles. Requires Geotab Go9 Device + Harness and Encompass® Fleet Management System subscription.

J. J. Keller® Encompass® Vehicle Tracking

Easy-to-use GPS vehicle tracking solution for near real-time visibility on all your vehicles. Requires Geotab Go9 Device + Harness and Encompass® Fleet Management System subscription.

Encompass® Fleet Management System

Stay on top of driver training and recordkeeping with the industry's most versatile online tool. Featuring regulatory dashboards, exceptions-based reports, and compliance alerts, it gives you a real-time view of the critical fleet information you need and automates compliance tasks.

Driver Training

Give your drivers the training they need on key safety and compliance topics with our best-in-class training programs, like Hours of Service, defensive driving, speed & space management, vehicle inspections & more!

Driver Compliance Services

Let us take care of the time-consuming regulatory work for you with our managed services for CMV driver compliance.

Manuals & Newsletters

Stay up-to-date on critical training, issues related to hiring truck drivers & how to retain quality drivers.

DOT Handbook: A Compliance Guide for Truck Drivers

Give new drivers easy-to-understand, concise information on DOT compliance and general orientation topics. Covers topics such as driver qualification, hours of service, trip planning, accident procedures, and cargo securement.

J. J. Keller® FleetMentor®

Get information and tools for CSA, driver qualification, training, audits, accident tracking, expense reduction, policy development, and much more.

FMCSA Large Truck Crash Causation Study (LTCCS) in 2007. Federal Motor Carrier Safety Administration (FMCSA) and National Highway Traffic Safety Administration (NHTSA).

National Highway Traffic Safety Administration.

Virginia Tech Transportation Institute (VTTI) study of over 10,000 crashes.

Environmental Protection Agency (EPA).