Customer Proprietary Network Information (CPNI) - Online Training Course (06081)
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Customer Proprietary Network Information (CPNI) - Online Training Course

Explains legal requirements for CPNI use & accessibility, including rules contained in FCC's 2007 order on protecting confidentiality of call-detail info. Read more.

Interactive Online Training courses are purchased using Training Points. This program is available for 25 points per seat (a seat is one person assigned to one course). Points are $1 each. See Overview for more information.

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Product Code: 25628


This program is available for 25 points per seat. A seat is one person assigned to one course. Already have a J. J. Keller Training On Demand account? Click here to log in. If you are a new customer, click here to learn more about Training Points.

  • Topics covered by Customer Proprietary Network Information (CPNI) include:
    • What is CPNI?
    • The Telecommunications Act of 1996
    • FCC rules
    • Telecommunications service categories (TSCs)
    • Other CPNI use
    • Customer approval
    • Opt-out and opt-in customers
    • Informed consent
    • Authentication requirements
    • Customer account passwords
    • Changes to accounts
    • Security breaches
    • Recordkeeping
    • Annual certifications
    • Enforcement
  • Uses a powerful combination of audio, full-motion video, text, and colorful graphics, to provide cost-effective, easy-to-use training
  • Length: Approximately 40 minutes
  • Copyright Date: 2012 (Rev. 10/14)

Interested in this course on your Learning Management System?
Contact us at to learn more.

System Requirements

To ensure full course functionality, your computer will need to meet or exceed the following requirements:


  • Windows 8, Mac OS X 10.12 (Sierra) or higher
  • Mobile App: Android v7 — Nougat (8/2016) and above, iOS v11 and above
  • Persistent, high-speed internet connection with at least 1.5Mbps download speed
  • Speakers or headphones
  • Pop-up blockers must be disabled
  • JavaScript must be enabled
  • Cookies must be allowed
  • Adobe Acrobat Reader 10 or higher


  • Windows: Internet Explorer 11, Edge Chromium, Google Chrome (latest version), Firefox (latest version)
  • Mac & Mobile App: Safari (latest version), Google Chrome (latest version), Firefox (latest version)

Training On Demand

J. J. Keller's Interactive Online training programs are purchased using Points so you can get as much or as little as you need. The Points you purchase can be used for any course on J. J. Keller's Training On Demand.

All our Interactive Online courses feature:

  • Easy purchasing and planning for the training you need
  • 24/7 access to all our interactive online and streamlining video programs
  • Hundreds of titles to choose from
  • Free recordkeeping tool to track and report on all training activity
  • One year window from date of purchase to use your Points

For information on unlimited purchasing options, please contact us 1-888-601-2018.

If you already have a Training On Demand account and wish to log in, click here.

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