Full-service testing and file management services from experts who know DOT requirements. (04696)

J. J. Keller® DOT Drug & Alcohol Testing Program Management Service

Full-service testing and file management services from experts who know DOT requirements.

With J. J. Keller® Drug & Alcohol Program Management Service, you won't waste time tracking down test results, reconciling invoices, or scrambling at year-end to meet the required testing percentages. Instead, you'll have the peace of mind that comes from knowing the job is being done right by an industry leader in compliance management. Rely on J. J. Keller to fully manage your DOT Drug & Alcohol Testing Program.

This comprehensive service includes:

  • Maintaining the driver testing pool.
  • Performing quarterly random selection of drivers for Federal DOT drug and alcohol testing.
  • Maintaining confidential drug and alcohol files in accordance with the regulatory requirements for Federal Motor Carrier Safety Regulation (FMCSR), Parts 40 and 382.
  • 24/7 access to reports and test results information.
  • Ongoing client support from a dedicated Client Service Specialist who works with you to help you ensure compliance.

 

Click Here to Learn More!

Or, talk with a Compliance Specialist
today at 888-473-4638.

How The Service Works

The J. J. Keller® DOT Drug & Alcohol Program Management Service relieves you of the detailed tasks associated with managing a DOT compliant drug & alcohol program. You can focus on your day-to-day operations knowing that your testing is handled by experience Client Service Specialists who closely monitor your compliance.

Key benefits:

  • Ensure Compliance – J. J. Keller closely monitors the regulations and provides guidance how they impact your specific situation
  • Minimize risk and exposure to DOT penalties for drug & alcohol non-compliance J. J. Keller:
    • Manages all your testing (pre-employment, reasonable suspicion, random, return-to-duty, post-accident, and follow-up) to ensure your company is compliant with the DOT requirements.
    • Creates electronic images of all testing documents and stores them in a centralized database for your entire operation.
    • Offers a consortium for small companies. Drivers are entered in a random selection pool and selected based on DOT requirements.
  • Get Results Fast – Receive immediate notification of positive tests so you can take immediate action with those drivers. (97% of the test results are returned and posted on the online client portal within 48 hours)
  • Reduce Overhead – Minimize costs of in-house expertise related to drug & alcohol testing and relieve your accounting departing with J. J. Keller® consolidated billing (receive a single monthly bill for all drug and alcohol testing).
  • Centralize and standardize processes across your operating locations
  • Get reports 24/7 – Access your test results and get helpful reporting anytime through your secure online portal. Reports include:
    • Drug & Alcohol Testing Annual Results Summary – Overview of all drug and alcohol tests conducted
    • MIS Data Collection – Provides the drug and alcohol testing information necessary to complete the DOT's required annual drug and alcohol testing form
    • Random Selection Pool – List of all employees pulled for a random selection pool
    • Random Tracking – Corporate report to track the random drug and alcohol tests
    • Testing Report by Test Reason – Details all testing completed
    • File Deficiencies Report – Drug & alcohol file deficiencies
    • Percent Compliant – Shows the number and percent of active drivers in compliance by location
    • Employee (Driver) List – Provides an overview of drivers and their compliance status
  • Audit Support – In the event of an audit, J. J. Keller® experts will prepare your records and manage the entire process
  • Meet Recordkeeping Requirements – Your documents will be retained at J. J. Keller and purged according to regulatory timelines.

Non-DOT Drug Free Workplace services also available.

Call us toll free at 888-473-4638 for a no-obligation discussion. Or, if you prefer, fill out the form at the bottom of the page to learn more!


Service Comparison

J. J. Keller Program Management vs. Common Programs

Many companies rely on third-party providers (TPA), or in-house resources to manage DOT-required drug and alcohol testing. Generally speaking, these programs are focused on the transactional functions of drug and alcohol testing and not the overall program management.

Process Description Common Programs J. J. Keller Considerations
Company DOT Drug & Alcohol Policy Review – assistance and management of DOT compliant policy.   checkmark Your company policy is the foundation for your drug and alcohol testing program, and should be reviewed regularly. Without an accurate, compliant policy in place, you could be putting your company at risk for non-compliance fines and litigation.
Company Reasonable Cause Supervisor Training Procedure Review   checkmark Our trained compliance experts can deliver Reasonable Suspicion training to your staff so they can determine whether to require a driver to undergo reasonable suspicion drug or alcohol testing.
Drug & Alcohol File Auditing and Retention   checkmark We'll perform a comprehensive initial audit, and ongoing auditing and maintenance to be sure your files are up to date. We'll retain your records per the DOT requirements, and help you prepare them for an audit/intervention.
Testing Paperwork Retention checkmark Results checkmark All Required We image and retain all required testing paperwork so it's available when you need it. Easily query it on demand from your company's online portal, or request it from your client service specialist.
Non-Compliance Notification & Follow-Up (minimum requirements of §40 & 382)   checkmark We make sure you are notified of non-compliance issues, and we follow-up to be sure corrective action was completed.
Drug Pool/Consortium Management   checkmark J. J. Keller is a full service third party administrator. We maintain your company drug pool, or include your drivers in our consortium.
Random Selections checkmark checkmark We ensure your random selections get pulled accurately, and you meet year-end testing requirements.
Collection Site Set-up – clinic site identification checkmark checkmark We work directly with collection sites on your behalf to coordinate testing. We operate a nationwide network of clinics. If there's a clinic that's not on the list, we'll work to add them.
Collection Site Management – complete coordination and collaboration of clinic management, invoicing and error correction. checkmark checkmark Your client service specialist will work directly with collection sites to be sure testing invoices are paid promptly, and overall service is satisfactory.
Supply & Distribution of Chain of Custody Forms checkmark checkmark Using the wrong chain of custody form, or completing it incorrectly is a common weak link in drug and alcohol testing. We supply and distribute the proper forms to everyone involved.
Laboratory and Medical Review Officer (MRO) Services Coordination checkmark checkmark Proactive When you need a Medical Review Officer, we coordinate this process from start to finish.
Test Result Processing & Reporting checkmark checkmark Proactive We take the guesswork out of what test to use, who to test, and when to test.
Proactive Monitoring on all Outstanding Tests – coordination of all tests to resolution across all locations providing uniform adherence to DOT and company policy.   checkmark Your client service specialist will proactively monitor the status of all your testing, and work with your location managers to make sure tests are accurately completed.
Annual Statistical Tracking & Reporting checkmark checkmark Keeping testing documentation and ensuring year-end testing percentages is critical to avoiding intervention or audit. We make sure your program is accurately maintained.
Dedicated Program Client Service Specialist Varies checkmark Experienced compliance specialists are assigned to work with your company. You'll know who to call when you need help, and we'll establish a positive working relationship you can count on. Our average services team member has been with us for over 15 years.
Invoice Reconciliation/Consolidation   checkmark You will receive one consolidated invoice for all involved services. We coordinate payment of clinics, lab and MRO on your behalf.
Regulatory Guidance   checkmark J. J. Keller's foundation is regulatory compliance. In addition to having dedicated client service specialists, our clients have access to DOT Transportation Safety editors and experienced safety consultants.

FAQs

  1. What if my company doesn't have a drug and alcohol testing policy?
    J. J. Keller will help you develop a DOT or non-regulated driver policy specifically for your company as needed.

  2. Who will have access to the web site for viewing information?
    Your company identifies who should have access to information based on job function and responsibility. Security measures include incryption of data and password protected access.

  3. Will I need to be in contact with the labs and clinics?
    No. J. J. Keller manages the communication with clinics and labs on your behalf.

  4. When I call J. J. Keller regarding my account, who will be my contact?
    You will be assigned a dedicated account representative with a knowledgeable backup support team.

  5. Will I receive separate invoices from J. J. Keller, the clinics, and the labs?
    No. You will receive one detailed invoice from J. J. Keller with summaries for each service provided.

  6. How will I know when a driver/employee needs to be randomly tested?
    J. J. Keller notifies the client with a traceable mail letter to the designated company contact, and follows up with a phone call to answer any questions.

  7. What types of tests does J. J. Keller offer?
    J. J. Keller offers random selection, reasonable suspicion, post-accident, return-to-duty, and pre-employment testing.

  8. What is the turnaround time for test results?
    Industry leading turnaround: 97% of tests are returned and posted on your web portal within 48 hours.

  9. If I have a regulatory question, can I speak with a consultant?
    Absolutely. J. J. Keller consultants and advisors are available via phone or e-mail to answer your regulatory questions.

  10. How many collection sites does J. J. Keller offer?
    J. J. Keller works with over 8,000+ clinics nationwide. If you prefer a clinic that is not a current partner, J. J. Keller will add that clinic to our network at no charge.

  11. Is my company responsible for managing the correct testing forms?
    J. J. Keller helps ensure that required forms are utilized, including chain-of-custody forms.

  12. What happens after I sign the agreement to work with J. J. Keller?
    A client implementation specialist will work with you and your key staff to implement the drug and alcohol testing process at your company. We'll guide you every step of the way.

  13. What happens if my company is selected for a DOT audit?
    J. J. Keller prepares your files for the audit and works closely with you throughout the process. Our goal is to help you easily pass the audit.

  14. How do small companies meet random selection requirements?
    J. J. Keller offers a consortium for small companies. Drivers are entered into a random selection pool and selected based on DOT requirements.

Call us toll free at 888-473-4638 for a no-obligation discussion. Or, if you prefer, fill out the form at the bottom of the page and we'll be in touch with you soon!


Related Solutions

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2:30PM

DOT Essentials - A Green Book Review for the Fleet Professional

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Join J. J. Keller experts for this complimentary educational seminar entitled DOT Essentials: A Green Book Review for the Fleet Professional! You'll gain fresh insights and review the essential requirements for fleet compliance as found in the Code of Federal Regulations/Federal Motor Carrier Safety Regulations using your free copy of the J. J. Keller FMCSR "green book" as a reference tool. This seminar is highly beneficial for seasoned safety professionals and those just entering the fleet industry. Come early for the ELD Bonus Session on “Hours of Service and Managing Your Operation with ELDs”! Get the latest updates on ELD enforcement and guidance on submitting successful DataQs, managing your electronic data, and tools to take your compliance program beyond the ELD. Use the link or call 800-843-3174 x8150 to register.
May 22
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DOT Essentials- A Green Book Review for the Fleet Professional

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Join J. J. Keller experts for this complimentary educational seminar entitled DOT Essentials: A Green Book Review for the Fleet Professional! You'll gain fresh insights and review the essential requirements for fleet compliance as found in the Code of Federal Regulations/Federal Motor Carrier Safety Regulations using your free copy of the J. J. Keller FMCSR "green book" as a reference tool. This seminar is highly beneficial for seasoned safety professionals and those just entering the fleet industry. Come early for the ELD Bonus Session on “Hours of Service and Managing Your Operation with ELDs”! Get the latest updates on ELD enforcement and guidance on submitting successful DataQs, managing your electronic data, and tools to take your compliance program beyond the ELD. Use the link or call 800-843-3174 x8150 to register.
May 23
10:00AM
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Hiring Standards: Background Checks

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There are many regulations, best practices, and processes in use for hiring drivers at carriers. Mostly, they all have one goal, and that goal is to hire safe drivers for the company. One key step in any hiring process is conducting thorough background checks. This webcast will cover the required background checks, as well as optional background checks, a carrier should consider using to make sure they are hiring safe drivers.
May 24
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Hiring Standards: Screening Protocols

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There are many regulations, best practices, and processes in use for hiring drivers at carriers. Mostly, they all have one goal, and that goal is to hire safe drivers for the company. One key step in any hiring process is conducting thorough background checks. This webcast will cover the required background checks, as well as optional background checks, a carrier should consider using to make sure they are hiring safe drivers.
May 30
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How to Survive Roadcheck 2018: A Fleet Manager's Guide

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Roadside inspections remain to be the primary enforcement tool of the FMCSA. The data generated from these inspections gives the FMCSA, transportation industry, and most importantly, you and your company, all of the data you need to be compliant with Federal Motor Carrier Safety Regulations. Areas of discussion during the webcast include how vehicles are selected for inspection, the roadside inspection process, roadside inspection data, and ELDs and roadside inspections. A question and answer session will be included.
Jun 05
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DOT Audits - What You Need To Know

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Join J. J. Keller experts, Safety Consultant, Jeana Hysell Account Executive, Eric Canestrari for this complimentary educational seminar on DOT Audits for the experienced fleet professional! You'll gain valuable information on DOT audit prevention strategies, guidance on implementing FMCSA's "Safety Management Cycle" within the CSA Seven Basics and how to take your safety programs to the next level - beyond compliance! Call 800-843-3174 x8150 to register now.
Jun 05
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DOT Audits - What You Need To Know

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Jun 05
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Before the Petal Hits the Metal: Criticals Steps in New Driver Qualification

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This webcast will cover the FMCSA requirements for making sure an applicant or new hire is qualified to get behind the wheel of one of your commercial motor vehicles, from the application to the road test and beyond. Included will be the fundamentals of a complete Driver Qualification (DQ) file, frequently asked questions, and an opportunity to have your specific questions answered by our subject matter experts.
Jun 06
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Beyond the ELD Mandate: Preparing for What's Next

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Now that electronic logging is the “law of the land,” the question is, “what now?”. The devices are installed, and drivers are using them, but many companies are unsure about what they should, and must be doing next. Or maybe you’re still working on implementing ELDs and don’t know what to expect. In this webcast, you’ll learn: •How to address and correct common problems that happen with ELDs, •Changes you may need to make to improve operational efficiency, and •How to use and audit “all that data” to make sure your fleet is operating in compliance and safely, and that you get the most from your ELD investment Let us help you prepare for life with ELDs.
Jun 07
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Post Elogs: Bringing Technology to the Rest of Your Safety Operation

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Whew! Your operation made it past the ELD mandate. Whether you were an early adopter or made a last-minute change, chances are that the reality of the conversion was not as bad for you, your organization, and your drivers as was envisioned or feared. You are rightfully encouraged – what’s next? There are other electronic processes that fleets can use to become safer and more effective. During this webcast, you'll learn how to: •Identify additional technology; •Analyze risk vs. reward of the solutions available; •Focus on the next stages of implementing technology for reporting, dispatching, and training; •Discover the benefits of being an entirely paperless fleet; and •use technology to save time, be more accurate, and efficient.
Jun 12
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DOT Audits - What You Need To Know

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Jun 13
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Jun 19
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DOT Audits - What You Need To Know

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Jun 19
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Your Training is Done … but is the Recordkeeping? Effective Training Management is Closer than You Think

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If you’re like most professionals in charge of safety training, you want to be sure your workplace is safe and your employees are trained to meet regulatory and company-specific requirements. Sometimes this can feel like an impossible task, with diverse training requirements, multiple work locations, and frequent ongoing training. We understand. That’s why we’ve developed an innovative new service that lets you worry less about your employee training program. It’s a new concept in training that we want you to know more about where J. J. Keller professionals actually handle your training recordkeeping on your behalf. Join us as we share this new service concept with you. It’s your opportunity to learn more, with no obligation on your part.
Jun 19
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How To Prepare for and Survive an Audit in the Age of ELDs

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Jun 21
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Basic ELog Compliance with J. J. Keller® Encompass®

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Jun 26
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DOT Essentials - A Green Book Review for the Fleet Professional

Executive Seminars - Santa Clara, CA
Join J. J. Keller experts for this complimentary educational seminar entitled DOT Essentials: A Green Book Review for the Fleet Professional! You'll gain fresh insights and review the essential requirements for fleet compliance as found in the Code of Federal Regulations/Federal Motor Carrier Safety Regulations using your free copy of the J. J. Keller FMCSR "green book" as a reference tool. This seminar is highly beneficial for seasoned safety professionals and those just entering the fleet industry. Come early for the ELD Bonus Session on “Hours of Service and Managing Your Operation with ELDs”! Get the latest updates on ELD enforcement and guidance on submitting successful DataQs, managing your electronic data, and tools to take your compliance program beyond the ELD. Use the link or call 800-843-3174 x8150 to register.
Jun 26
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5 Ws of DataQs

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During this 30 minute webcast, we will examine the top electronic logging violations at roadside inspections and the main differences between ELDs and AOBRDs. These topics will form the foundation in correcting your roadside inspection data through the “5 Ws of the DataQ Process”: What is a DataQ?; Who can file a DataQ?; Where are DataQs created?; Why should a DataQ be created?; And when is a DataQs created?
Jun 26
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5 Ws of DataQs

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The ELD mandate has arguably caused the most impactful shift in commercial transportation operations since deregulation affecting over 3.5 million drivers and their respective carriers. A huge surprise was the enforcement variances during roadside inspections. Both the FMCSA and the CVSA provided recent updates to their respective “frequently asked questions” and “Inspection Bulletins” concerning electronic logging enforcement. During this 30 minute webcast, we will examine the top electronic logging violations at roadside inspections and the main differences between ELDs and AOBRDs. These topics will form the foundation in correcting your roadside inspection data through the “5 Ws of the DataQ Process”: •What is a DataQ? •Who can file a DataQ? •Where are DataQs created? •Why should a DataQ be created? And •When is a DataQs created?
Jul 10
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Do You Operate Interstate or Intrastate? The answer may surprise you

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It seems like a fairly straightforward issue. Interstate transportation involves a vehicle crossing borders and operating in two or more jurisdictions; if a truck never leaves a state, it must be performing intrastate motor carriage. Surprisingly, this is not always true. The FMCSA provides a definition of interstate transportation and it encompasses more than just if a truck or driver ever leave a state - the intent at the time of shipment is key. During this webcast, you'll learn: •The FMCSA’s definition of interstate transportation; •The factors that can either blur or clarify the lines between intrastate and interstate travel; •What compliance rules apply; and •The impact on fleet legalization. We'll also leave time for a Q&A session with our DOT experts!
Jul 11
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DOT Audits: What you need to know

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Jul 12
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ELDs and IFTA: Making recordkeeping & audits easier

Webcasts
Join us for an in-depth discussion of the ins and outs of Hours of Service/IFTA/IRP recordkeeping and how electronic logging devices are transforming your recordkeeping processes. If you want to pass an audit of your compliance with HOS regulations, the International Fuel Tax Agreement (IFTA), and/or the International Registration Plan (IRP), you need to have a comprehensive recordkeeping program. From logs and supporting documents to fuel receipts and distance records, the status of your paperwork could spell the difference between passing the audit with flying colors or being assessed penalties, losing customers, and receiving an unsatisfactory safety rating.
Jul 17
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Jul 17
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11:00AM

Top Driver Qualification FAQs: The who, what, when, and where of DQ file management

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Jul 18
10:00AM
11:00AM

Entry Level Driver Training and Onboarding

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A driver’s basic job is to get from origin to destination without loss, damage, or delay. This means knowing where you are going, counting and securing your cargo (or actually loading it in certain situations), inspecting your vehicle when required to make sure it keeps running and is safe, driving safely, complying with the applicable regulations, and delivering your cargo on time and in good condition, and completing the necessary paperwork along the way. To be able to accomplish all of these tasks safely and efficiently, drivers must be trained by their carriers. How and when you conduct that training is up to you. In this webcast, we will look at what a driver training program should include, how the training should be delivered, and establishing a training schedule.
Jul 18
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Driver Qualification and the Power of J. J. Keller® Encompass®

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The process of driver qualification can be overwhelming. Hiring the right drivers and ensuring their credentials comply with the regulations is critical for the successful and safe operation of every company. Thiswebcast will provide a basic overview of the driver qualification regulations and a demonstration of J. J. Keller® Encompass®, a proven fleet management system that supports thousands of fleets by providing compliant, centralized, cloud-based management of the driver qualification process.
Jul 19
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Driver Scorecarding and Development

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Once developed, an effective scorecard can be used as the basis for bonus and incentive programs, as a driver development and improvement tool, and as a mechanism to compare the driver’s performance to on-going employment standards. However, an ineffective scorecard can lead to confusion, the wrong message being sent to the drivers, and even unneeded driver turnover. In this webcast, we will discuss how to develop and implement an effective driver scorecard and how to avoid pitfalls that can create problems with the scorecarding.
Jul 24
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11:00AM

DOT Policies & Procedures: The foundation of your compliance program

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As the foundation of your compliance program, policies and procedures require frequent review to ensure compliance. Recent regulation changes may strongly impact your current policies and procedures. Join us as we discuss: •the process of policy development •how the 6 Factors relate to your policies, •the importance of having policies, and •how to handle policy changes This webcast will include sample policies and a Q&A session.
Jul 25
11:00AM
11:30AM

5 W's of DataQs

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During this 30 minute webcast, we will examine the top electronic logging violations at roadside inspections and the main differences between ELDs and AOBRDs. These topics will form the foundation in correcting your roadside inspection data through the “5 Ws of the DataQ Process”: What is a DataQ?; Who can file a DataQ?; Where are DataQs created?; Why should a DataQ be created?; And when is a DataQs created?
Oct 17
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11:00AM

Hours of Service- Fatigue Management

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In this session we will discuss the hours-of-service regulations as they stand today and any official action that might be underway to change them. We will also look at other methods used counter fatigue, and where information can be found to help you develop a cohesive fatigue management program.
Oct 18
10:00AM
11:00AM

How to Survive a DOT Audit

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In this webcast we will discuss the different types of investigations conducted by the Federal Motor Carrier Safety Administration (FMCSA) and the regulations and processes involved in a FMCSA investigation (audit), including: •The selection process used by the Federal Motor Carrier Safety Administration to select carriers for investigation •The “six factors,” including the required records used in each factor •The selection method used by the investigator when deciding which drivers and vehicles to audit •The audit scoring/carrier safety ratings We will also discuss the how to prevent an audit, latest news related to auditing, the top violations discovered during audits, and the steps necessary to be prepared for an audit.

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