Full-service testing and file management services from experts who know DOT requirements. (04696)

J. J. Keller® DOT Drug & Alcohol Testing Program Management Service

Full-service testing and file management services from experts who know DOT requirements.

With J. J. Keller® Drug & Alcohol Program Management Service, you won't waste time tracking down test results, reconciling invoices, or scrambling at year-end to meet the required testing percentages. Instead, you'll have the peace of mind that comes from knowing the job is being done right by an industry leader in compliance management. Rely on J. J. Keller to fully manage your DOT Drug & Alcohol Testing Program.

This comprehensive service includes:

  • Maintaining the driver testing pool.
  • Performing quarterly random selection of drivers for Federal DOT drug and alcohol testing.
  • Maintaining confidential drug and alcohol files in accordance with the regulatory requirements for Federal Motor Carrier Safety Regulation (FMCSR), Parts 40 and 382.
  • 24/7 access to reports and test results information.
  • Ongoing client support from a dedicated Client Service Specialist who works with you to help you ensure compliance.

 

Click Here to Learn More!

Or, talk with a Compliance Specialist
today at 888-473-4638.

How The Service Works

The J. J. Keller® DOT Drug & Alcohol Program Management Service relieves you of the detailed tasks associated with managing a DOT compliant drug & alcohol program. You can focus on your day-to-day operations knowing that your testing is handled by experience Client Service Specialists who closely monitor your compliance.

Key benefits:

  • Ensure Compliance – J. J. Keller closely monitors the regulations and provides guidance how they impact your specific situation
  • Minimize risk and exposure to DOT penalties for drug & alcohol non-compliance J. J. Keller:
    • Manages all your testing (pre-employment, reasonable suspicion, random, return-to-duty, post-accident, and follow-up) to ensure your company is compliant with the DOT requirements.
    • Creates electronic images of all testing documents and stores them in a centralized database for your entire operation.
    • Offers a consortium for small companies. Drivers are entered in a random selection pool and selected based on DOT requirements.
  • Get Results Fast – Receive immediate notification of positive tests so you can take immediate action with those drivers. (97% of the test results are returned and posted on the online client portal within 48 hours)
  • Reduce Overhead – Minimize costs of in-house expertise related to drug & alcohol testing and relieve your accounting departing with J. J. Keller® consolidated billing (receive a single monthly bill for all drug and alcohol testing).
  • Centralize and standardize processes across your operating locations
  • Get reports 24/7 – Access your test results and get helpful reporting anytime through your secure online portal. Reports include:
    • Drug & Alcohol Testing Annual Results Summary – Overview of all drug and alcohol tests conducted
    • MIS Data Collection – Provides the drug and alcohol testing information necessary to complete the DOT's required annual drug and alcohol testing form
    • Random Selection Pool – List of all employees pulled for a random selection pool
    • Random Tracking – Corporate report to track the random drug and alcohol tests
    • Testing Report by Test Reason – Details all testing completed
    • File Deficiencies Report – Drug & alcohol file deficiencies
    • Percent Compliant – Shows the number and percent of active drivers in compliance by location
    • Employee (Driver) List – Provides an overview of drivers and their compliance status
  • Audit Support – In the event of an audit, J. J. Keller® experts will prepare your records and manage the entire process
  • Meet Recordkeeping Requirements – Your documents will be retained at J. J. Keller and purged according to regulatory timelines.

Non-DOT Drug Free Workplace services also available.

Call us toll free at 888-473-4638 for a no-obligation discussion. Or, if you prefer, fill out the form at the bottom of the page to learn more!


Service Comparison

J. J. Keller Program Management vs. Common Programs

Many companies rely on third-party providers (TPA), or in-house resources to manage DOT-required drug and alcohol testing. Generally speaking, these programs are focused on the transactional functions of drug and alcohol testing and not the overall program management.

Process Description Common Programs J. J. Keller Considerations
Company DOT Drug & Alcohol Policy Review – assistance and management of DOT compliant policy.   checkmark Your company policy is the foundation for your drug and alcohol testing program, and should be reviewed regularly. Without an accurate, compliant policy in place, you could be putting your company at risk for non-compliance fines and litigation.
Company Reasonable Cause Supervisor Training Procedure Review   checkmark Our trained compliance experts can deliver Reasonable Suspicion training to your staff so they can determine whether to require a driver to undergo reasonable suspicion drug or alcohol testing.
Drug & Alcohol File Auditing and Retention   checkmark We'll perform a comprehensive initial audit, and ongoing auditing and maintenance to be sure your files are up to date. We'll retain your records per the DOT requirements, and help you prepare them for an audit/intervention.
Testing Paperwork Retention checkmark Results checkmark All Required We image and retain all required testing paperwork so it's available when you need it. Easily query it on demand from your company's online portal, or request it from your client service specialist.
Non-Compliance Notification & Follow-Up (minimum requirements of §40 & 382)   checkmark We make sure you are notified of non-compliance issues, and we follow-up to be sure corrective action was completed.
Drug Pool/Consortium Management   checkmark J. J. Keller is a full service third party administrator. We maintain your company drug pool, or include your drivers in our consortium.
Random Selections checkmark checkmark We ensure your random selections get pulled accurately, and you meet year-end testing requirements.
Collection Site Set-up – clinic site identification checkmark checkmark We work directly with collection sites on your behalf to coordinate testing. We operate a nationwide network of clinics. If there's a clinic that's not on the list, we'll work to add them.
Collection Site Management – complete coordination and collaboration of clinic management, invoicing and error correction. checkmark checkmark Your client service specialist will work directly with collection sites to be sure testing invoices are paid promptly, and overall service is satisfactory.
Supply & Distribution of Chain of Custody Forms checkmark checkmark Using the wrong chain of custody form, or completing it incorrectly is a common weak link in drug and alcohol testing. We supply and distribute the proper forms to everyone involved.
Laboratory and Medical Review Officer (MRO) Services Coordination checkmark checkmark Proactive When you need a Medical Review Officer, we coordinate this process from start to finish.
Test Result Processing & Reporting checkmark checkmark Proactive We take the guesswork out of what test to use, who to test, and when to test.
Proactive Monitoring on all Outstanding Tests – coordination of all tests to resolution across all locations providing uniform adherence to DOT and company policy.   checkmark Your client service specialist will proactively monitor the status of all your testing, and work with your location managers to make sure tests are accurately completed.
Annual Statistical Tracking & Reporting checkmark checkmark Keeping testing documentation and ensuring year-end testing percentages is critical to avoiding intervention or audit. We make sure your program is accurately maintained.
Dedicated Program Client Service Specialist Varies checkmark Experienced compliance specialists are assigned to work with your company. You'll know who to call when you need help, and we'll establish a positive working relationship you can count on. Our average services team member has been with us for over 15 years.
Invoice Reconciliation/Consolidation   checkmark You will receive one consolidated invoice for all involved services. We coordinate payment of clinics, lab and MRO on your behalf.
Regulatory Guidance   checkmark J. J. Keller's foundation is regulatory compliance. In addition to having dedicated client service specialists, our clients have access to DOT Transportation Safety editors and experienced safety consultants.

FAQs

  1. What if my company doesn't have a drug and alcohol testing policy?
    J. J. Keller will help you develop a DOT or non-regulated driver policy specifically for your company as needed.

  2. Who will have access to the web site for viewing information?
    Your company identifies who should have access to information based on job function and responsibility. Security measures include incryption of data and password protected access.

  3. Will I need to be in contact with the labs and clinics?
    No. J. J. Keller manages the communication with clinics and labs on your behalf.

  4. When I call J. J. Keller regarding my account, who will be my contact?
    You will be assigned a dedicated account representative with a knowledgeable backup support team.

  5. Will I receive separate invoices from J. J. Keller, the clinics, and the labs?
    No. You will receive one detailed invoice from J. J. Keller with summaries for each service provided.

  6. How will I know when a driver/employee needs to be randomly tested?
    J. J. Keller notifies the client with a traceable mail letter to the designated company contact, and follows up with a phone call to answer any questions.

  7. What types of tests does J. J. Keller offer?
    J. J. Keller offers random selection, reasonable suspicion, post-accident, return-to-duty, and pre-employment testing.

  8. What is the turnaround time for test results?
    Industry leading turnaround: 97% of tests are returned and posted on your web portal within 48 hours.

  9. If I have a regulatory question, can I speak with a consultant?
    Absolutely. J. J. Keller consultants and advisors are available via phone or e-mail to answer your regulatory questions.

  10. How many collection sites does J. J. Keller offer?
    J. J. Keller works with over 8,000+ clinics nationwide. If you prefer a clinic that is not a current partner, J. J. Keller will add that clinic to our network at no charge.

  11. Is my company responsible for managing the correct testing forms?
    J. J. Keller helps ensure that required forms are utilized, including chain-of-custody forms.

  12. What happens after I sign the agreement to work with J. J. Keller?
    A client implementation specialist will work with you and your key staff to implement the drug and alcohol testing process at your company. We'll guide you every step of the way.

  13. What happens if my company is selected for a DOT audit?
    J. J. Keller prepares your files for the audit and works closely with you throughout the process. Our goal is to help you easily pass the audit.

  14. How do small companies meet random selection requirements?
    J. J. Keller offers a consortium for small companies. Drivers are entered into a random selection pool and selected based on DOT requirements.

Call us toll free at 888-473-4638 for a no-obligation discussion. Or, if you prefer, fill out the form at the bottom of the page and we'll be in touch with you soon!


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May 09
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11:00AM

Roadside Inspections in the Electronic Logging World

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11:00AM

Driver Qualification Town Hall: Hot topics in DQ file management

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11:00AM

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Roadside Inspections: What to expect

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May 23
10:00AM
11:00AM

Hiring Standards: Background Checks

Webcasts
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May 24
10:00AM
11:00AM

Hiring Standards: Screening Protocols

Webcasts
There are many regulations, best practices, and processes in use for hiring drivers at carriers. Mostly, they all have one goal, and that goal is to hire safe drivers for the company. One key step in any hiring process is conducting thorough background checks. This webcast will cover the required background checks, as well as optional background checks, a carrier should consider using to make sure they are hiring safe drivers.
Jul 18
10:00AM
11:00AM

Entry Level Driver Training and Onboarding

Webcasts
A driver’s basic job is to get from origin to destination without loss, damage, or delay. This means knowing where you are going, counting and securing your cargo (or actually loading it in certain situations), inspecting your vehicle when required to make sure it keeps running and is safe, driving safely, complying with the applicable regulations, and delivering your cargo on time and in good condition, and completing the necessary paperwork along the way. To be able to accomplish all of these tasks safely and efficiently, drivers must be trained by their carriers. How and when you conduct that training is up to you. In this webcast, we will look at what a driver training program should include, how the training should be delivered, and establishing a training schedule.
Jul 19
10:00AM
11:00AM

Driver Scorecarding and Development

Webcasts
Once developed, an effective scorecard can be used as the basis for bonus and incentive programs, as a driver development and improvement tool, and as a mechanism to compare the driver’s performance to on-going employment standards. However, an ineffective scorecard can lead to confusion, the wrong message being sent to the drivers, and even unneeded driver turnover. In this webcast, we will discuss how to develop and implement an effective driver scorecard and how to avoid pitfalls that can create problems with the scorecarding.
Oct 17
10:00AM
11:00AM

Hours of Service- Fatigue Management

Webcasts
In this session we will discuss the hours-of-service regulations as they stand today and any official action that might be underway to change them. We will also look at other methods used counter fatigue, and where information can be found to help you develop a cohesive fatigue management program.
Oct 18
10:00AM
11:00AM

How to Survive a DOT Audit

Webcasts
In this webcast we will discuss the different types of investigations conducted by the Federal Motor Carrier Safety Administration (FMCSA) and the regulations and processes involved in a FMCSA investigation (audit), including: •The selection process used by the Federal Motor Carrier Safety Administration to select carriers for investigation •The “six factors,” including the required records used in each factor •The selection method used by the investigator when deciding which drivers and vehicles to audit •The audit scoring/carrier safety ratings We will also discuss the how to prevent an audit, latest news related to auditing, the top violations discovered during audits, and the steps necessary to be prepared for an audit.

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