Effective Communication for Employees - Online Course (06378)
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Effective Communication for Employees - Online Course

Helps employees understand how solid communication skills can improve working relationships, productivity and career growth. Read more.

Interactive Online Training courses are purchased using Training Points. This program is available for 25 points per seat (a seat is one person assigned to one course). Points are $1 each. See Overview for more information.

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Product Code: 25815


This program is available for 25 points per seat. A seat is one person assigned to one course. Already have a J. J. Keller Training On Demand account? Click here to log in. If you are a new customer, click here to learn more about Training Points.

Creating effective communication in your workplace requires not only the ability to speak and write well, but also the ability to listen and read attentively. As we discuss ways to improve your overall communication ability, we will look at what needs to be done on both sides of a conversation.

This course is designed to help the employee communicate and listen effectively.

  • The J. J. Keller Effective Communications for Employees online course covers the following topics:
    • Communication Basics
      • Effective Communication
      • Communication is Vital
      • How Communication Changed with Technology
      • Communication is not Easy
      • Methods of Communication
    • Effective Speakers & Writers
      • Ways to be an Effective Speaker/Writer
      • Think About Your Audience
      • Think Before You Speak
      • Proofread Before You Send
    • Effective Listeners & Readers
      • Active Listening
      • Acknowledge the Speaker or Writer
      • Show You Were Listening Methods
    • Advanced Effective Communication
      • Dual Role
      • Making a Connection
      • Body Language
      • Eye Contact
      • Stance & Posture
      • Dealing with Disagreements & Anger
      • Separate the Person from the Problem
      • Communication Failure
  • After completing this course, learners will be able to understand:
    • The definition of communication
    • The importance of effective communication
    • Methods by which communication happens
    • Keys to being an effective speaker and writer
    • Keys to being an effective and active listener and reader
    • The importance of making a connection when communicating
    • The importance of understanding body language
    • Methods for dealing with disagreements and anger
    • What to do when communication is ineffective
  • Intended Audience: All Employees
  • Length: 60 minutes
  • Copyright Date: 2012 (Rev. 12/17)

Interested in a license to use J. J. Keller content on your LMS?
For a quote to use this training on your learning management system, contact us at customsolutions@jjkeller.com or 1-800-327-6868. Learn more.

System Req.

To ensure full course functionality, your computer will need to meet or exceed the following requirements:


  • Windows 7, Mac OS X 1.9 (Mavericks) or higher
  • Persistent high-speed internet connection with at least 1.5Mbps download speed
  • Speakers or headphones
  • Pop-up blockers must be disabled
  • JavaScript must be enabled
  • Cookies must be allowed
  • Adobe Acrobat Reader 10 or higher


  • Windows: Internet Explorer 11, Microsoft Edge (latest version), Google Chrome (latest version), Firefox (latest version)
  • Mac: Safari (latest version), Google Chrome (latest version), Firefox (latest version)
  • Mobile: Safari in Apple iOS 10 or later, Google Chrome in Apple iOS 10 or later, Google Chrome in Android OS 4.4 or later


  • Adobe Flash Player 10.3 or later, although the latest version of Flash is STRONGLY RECOMMENDED, plus any of these web browsers:
  • Windows: Internet Explorer 8 or later, Microsoft Edge (latest version), Google Chrome (latest version), Firefox (latest version)
  • Mac: Safari (latest version), Google Chrome (latest version), Firefox (latest version)

Training On Demand

J. J. Keller's Interactive Online training programs are purchased using Points so you can get as much or as little as you need. The Points you purchase can be used for any course on J. J. Keller's Training On Demand.

All our Interactive Online courses feature:

  • Easy purchasing and planning for the training you need
  • 24/7 access to all our interactive online and streamlining video programs
  • Hundreds of titles to choose from
  • Free recordkeeping tool to track and report on all training activity
  • Lower cost per student the more Points you purchase
  • One year window from date of purchase to use your Points

For information on unlimited purchasing options, please contact us 1-888-601-2018.

If you already have a Training On Demand account and wish to log in, click here.

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