Effective Communication - Supervisor Training - Online Course (06377)
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Effective Communication - Supervisor Training - Online Course

Helps supervisors master effective communication skills and promote these techniques among their employees. Read more.

Interactive Online Training courses are purchased using Training Points. This program is available for 25 points per seat (a seat is one person assigned to one course). Points are $1 each. See Overview for more information.

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Product Code: 25814

Overview

This program is available for 25 points per seat. A seat is one person assigned to one course. Already have a J. J. Keller Training On Demand account? Click here to log in. If you are a new customer, click here to learn more about Training Points.


  • The J. J. Keller's Effective Communication - Supervisor Training eLearning course covers the following topic:
    • The methods by which communication happens
    • Key points to being a more effective speaker and writer
    • Key points to being a more effective and active listener and reader
    • The importance of making a connection in communication
    • The importance of body language
    • Some ways to deal with disagreements and anger
  • By completing this course, you will learn:
    • The definition of communication
    • The importance of effective communication
    • Methods of communication
    • Keys to being an effective speaker and writer
    • Keys to being an effective and active listener and reader
    • The importance of making a connection
    • The importance of understanding body language
    • Methods for dealing with disagreements and anger
    • What to do when communication is ineffective
    • How communication can improve leadership
  • Aimed at supervisors who need to communicate with a variety of people every day
  • Discusses the importance of being able to communicate effectively, not only to you personally, but also to your employees and your company
  • Length: Approximately 60 minutes
  • Copyright Date: 2012 (Rev. 11/13)


Interested in a license to use J. J. Keller content on your LMS?
For a quote to use this training on your learning management system, contact us at customsolutions@jjkeller.com or 1-800-327-6868 Learn more.

More Info

This course features J. J. Keller’s exclusive Check On Learning exercises designed to put the student’s comprehension to the test in a unique and highly interactive simulation.

Time Involvement: Approx 60 minutes
Producer: Copyright 2012, J. J. Keller and Associates, Inc.

Course Lessons:

  • Introduction – Getting Started, Course Highlights, Pretest, What You’ll Learn
  • Communication Basics –  Effective Communication, Communication Is Vital to the Workplace, Workplace Communication Is Often Misunderstood, Communication Is Not Easy, Communication Is an Underappreciated Skill, Methods of Communication
  • Effective Speaking and Listening – Effective Speakers and Writers, Techniques for Effective Speaking/Writing, Social Media, Writing and the Internet, Effective Listeners and Readers
  • Advanced Effective Communication – Dual Role, Making Connections, Body Language, Improving Body Language, Dealing with Disagreements and Anger, Communication Doesn’t Always Work
  • Leadership Communication – Leadership through Effective Communication, Maintaining Clarity, Encouraging Communication Channels, Establishing Credibility, Promoting Active Conflict Resolution, Conflict Resolution Conversation
  • Conclusion – Time to Review, Review Questions, Final Exam

System Req.

To ensure full course functionality, your computer will need to meet or exceed the following requirements:

General

  • Windows 7, Mac OS X 1.9 (Mavericks) or higher
  • Persistent high-speed internet connection with at least 1.5Mbps download speed
  • Speakers or headphones
  • Pop-up blockers must be disabled
  • JavaScript must be enabled
  • Cookies must be allowed
  • Adobe Acrobat Reader 10 or higher

HTML5

  • Windows: Internet Explorer 11, Microsoft Edge (latest version), Google Chrome (latest version), Firefox (latest version)
  • Mac: Safari (latest version), Google Chrome (latest version), Firefox (latest version)
  • Mobile: Safari in Apple iOS 10 or later, Google Chrome in Apple iOS 10 or later, Google Chrome in Android OS 4.4 or later

Flash

  • Adobe Flash Player 10.3 or later, although the latest version of Flash is STRONGLY RECOMMENDED, plus any of these web browsers:
  • Windows: Internet Explorer 8 or later, Microsoft Edge (latest version), Google Chrome (latest version), Firefox (latest version)
  • Mac: Safari (latest version), Google Chrome (latest version), Firefox (latest version)

Training On Demand

J. J. Keller's Interactive Online training programs are purchased using Points so you can get as much or as little as you need. The Points you purchase can be used for any course on J. J. Keller's Training On Demand.

All our Interactive Online courses feature:

  • Easy purchasing and planning for the training you need
  • 24/7 access to all our interactive online and streamlining video programs
  • Hundreds of titles to choose from
  • Free recordkeeping tool to track and report on all training activity
  • Lower cost per student the more Points you purchase
  • One year window from date of purchase to use your Points

For information on unlimited purchasing options, please contact us 1-888-601-2018.

If you already have a Training On Demand account and wish to log in, click here.

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