Conquering Difficult Conversations: Providing Performance Coaching - Pay Per View Training Program (05392)
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Conquering Difficult Conversations: Providing Performance Coaching - Pay Per View Training Program

Help train supervisors to offer useful performance feedback. Online preview available. Read more.

Product Code: 24555
List Price: $65.00
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Note: When ordering Pay Per View Training, you will be provided a link to access the program you purchased. You will have 72 hour access to the program starting from the time you click the link.

  • Pay Per View format allows trainers to conduct effective, affordable training wherever they have Internet access
  • Includes 3 days of access to the video plus downloadable Trainer's/Instructor's Guide, quizzes and answer keys, a training log and supplemental video content
  • Program is viewable from video-capable, internet-connected mobile devices such as an iPhone and iPad, as well as most Android tablets and phones
  • Features advice from industry professionals, including labor law attorneys, social psychologists, and professors of Human Resources


Product Code Description Language Format Copyright Date
Pay Per View Program - English
Pay Per View

What's Included

  • 34-Minute Video - Combines engaging video and editing technology with expertise from industry professionals at all levels.
    • Main Video - Presents four performance scenarios in a role-playing approach.
    • Supervisor Q&A - HR thought leaders (consultants, attorneys, senior HR practitioners, professors) share their insight on techniques to address different scenarios.
  • Instructor's Guide
  • Supervisor Skill Card

To order supplemental training materials not included with the Pay Per View option, click here. Please allow time for delivery of supplemental training materials prior to your Pay Per View training session.

What's Covered

After completing this program, supervisors will be able to:

  • Conduct difficult conversations with confidence and act in an objective, unbiased manner
  • Give employees honest feedback using a performance coaching environment
  • Give direct, tactful and honest feedback to employees, whether it is performance improvements or praise


Free Recordkeeping Tool
Training documentation is essential – and sometimes required. Our free recordkeeping tool enables you to keep track of any training session on any topic – regardless of the training format you purchase.

You’ll know which employees trained on which topics and when. All you have to do is register now to get started.

Interested in a license to use J. J. Keller content on your intranet or LMS?
For a quote to use this training on your company intranet or learning management system, contact us at or 1-800-327-6868. Learn more.

System Req.

Minimum System Requirements

  • Windows XP with Service Pack 2, Vista or Windows 7
  • Internet Explorer 6.0 or higher; or Firefox 3 or higher; or Chrome 7 or higher
  • Adobe Flash 8 or higher (Ensure other applications like Quicktime, iTunes, Real Player, or Windows Media Player aren't set as the default streaming application, as this might affect the video player.)
  • 1.2 GHz processor
  • 512 MB RAM

Broadband Connection to the Internet

  • Make sure you have a broadband connection to the Internet, not a dial-up connection. Check to see that no other devices or software in your system are using up bandwidth. We recommend at least a 3.0-Mbps connection speed for high-quality video and at least 1 Mbps for uninterrupted basic-quality video.

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