Conquering Difficult Conversations: Managing Conflict - Pay Per View Training Program (05390)
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Conquering Difficult Conversations: Managing Conflict - Pay Per View Training Program

Help train supervisors to moderate conflict objectively. Online preview available. Read more.

Product Code: 24553
List Price: $65.00
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Note: When ordering Pay Per View Training, you will be provided a link to access the Basic or Premium program you purchased. You will have 72 hour access to the program starting from the time you click the link.

  • Pay Per View format allows trainers to conduct effective, affordable training wherever they have Internet access
  • Includes 3 days of access to the video plus downloadable Trainer's/Instructor's Guide, quizzes and answer keys, a training log and supplemental video content
  • Program is viewable from video-capable, internet-connected mobile devices such as an iPhone and iPad, as well as most Android tablets and phones
  • Help supervisors conduct difficult conversations with confidence and act in an objective, unbiased manner
  • Teaches supervisors about the various types of conflict and how best each can be moderated
  • Discusses conflicts between coworkers, between a supervisor and subordinate, and between two supervisors
  • Features advice from industry professionals, including labor law attorneys, social psychologists, and professors of Human Resources

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Interested in a license to use J. J. Keller content on your intranet or LMS?
For a quote to use this training on your company intranet or learning management system, contact us at or 1-800-327-6868 Learn more.


Product Code Description Program Type Language Format Copyright Date
Basic Program - English
Pay Per View

More Info

Pay Per View BASIC Program includes:

Main Program

  • 43-Minute Video - Combines engaging video and editing technology with expertise from industry professionals at all levels.
    • Main Video - Presents four performance scenarios in a role-playing approach.
    • Supervisor Q&A - HR thought leaders (consultants, attorneys, senior HR practitioners, professors) share their insight on techniques to address different scenarios.


Basic Program includes access to:

  • Video - Main Program
  • Video - Q and A Session
  • Instructor's Guide
  • Supervisor Skill Card

To order supplemental training materials not included with the Pay Per View option, click here. Please allow time for delivery of supplemental training materials prior to your Pay Per View training session.

System Req.

Minimum System Requirements

  • Windows XP with Service Pack 2, Vista or Windows 7
  • Internet Explorer 6.0 or higher; or Firefox 3 or higher; or Chrome 7 or higher
  • Adobe Flash 8 or higher (Ensure other applications like Quicktime, iTunes, Real Player, or Windows Media Player aren't set as the default streaming application, as this might affect the video player.)
  • 1.2 GHz processor
  • 512 MB RAM

Broadband Connection to the Internet

  • Make sure you have a broadband connection to the Internet, not a dial-up connection. Check to see that no other devices or software in your system are using up bandwidth. We recommend at least a 3.0-Mbps connection speed for high-quality video and at least 1 Mbps for uninterrupted basic-quality video.

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