Conquering Difficult Conversations: Addressing Personal Issues - Streaming Video Training Program (05388)
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Conquering Difficult Conversations: Addressing Personal Issues - Streaming Video Training Program

Streaming Video Training Program helps train supervisors to effectively tackle personal issues. Online preview available. Read more.

Product Code: 24551
List Price: $75.00
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Note: When ordering Streaming Video Training Program, you will be provided a link to access the program you purchased. You will have 5 consecutive days to access the program starting from the time you click the link.

  • Streaming Video format allows trainers to conduct effective, affordable training wherever they have Internet access
  • Includes 5 days of access to the video plus downloadable Trainer's/Instructor's Guide, quizzes and answer keys, a training log and supplemental video content
  • Program is viewable from video-capable, internet-connected mobile devices such as an iPhone and iPad, as well as most Android tablets and phones
  • Features advice from industry professionals, including labor law attorneys, social psychologists, and professors of Human Resources


Product Code Description Language Format Copyright Date
Streaming Video - English
Streaming Video

What's Included

  • 36-Minute Video - Combines engaging video and editing technology with expertise from industry professionals at all levels.
    • Main Video - Presents four performance scenarios in a role-playing approach.
    • Supervisor Q&A - HR thought leaders (consultants, attorneys, senior HR practitioners, professors) share their insight on techniques to address different scenarios.
  • Instructor's Guide
  • Supervisor Skill Card

To order supplemental training materials not included with the Pay Per View option, click here. Please allow time for delivery of supplemental training materials prior to your Pay Per View training session.

What's Covered

After completing this program, supervisors will be able to:

  • Conduct difficult conversations with confidence and act in an objective, unbiased manner
  • Provide examples and information regarding inappropriate dress, family issues affecting work, uncleanliness, and more
  • Demonstrate effective and ineffective ways of handling tough situations


Free Recordkeeping Tool
Training documentation is essential – and sometimes required. Our free recordkeeping tool enables you to keep track of any training session on any topic – regardless of the training format you purchase.

You’ll know which employees trained on which topics and when. All you have to do is register now to get started.

Interested in a license to use J. J. Keller content on your intranet or LMS?
For a quote to use this training on your company intranet or learning management system, contact us at or 1-800-327-6868. Learn more.

System Req.


  • Windows 8, Mac OS X 10.12 (Sierra) or higher
  • Mobile App: Android v7 — Nougat (8/2016) and above, iOS v11 and above
  • Persistent, high-speed internet connection with at least 1.5Mbps download speed
  • Speakers or headphones
  • Pop-up blockers must be disabled
  • JavaScript must be enabled
  • Cookies must be allowed
  • Adobe Acrobat Reader 10 or higher


  • Windows: Internet Explorer 11, Edge Chromium, Google Chrome (latest version), Firefox (latest version)
  • Mac & Mobile App: Safari (latest version), Google Chrome (latest version), Firefox (latest version)

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