Keller-Soft® Technical Support
Remote Session - click here to initiate a Go To Assist connection with your representative, and enter the code they provided you when prompted.
Please see the following topics for more information regarding our software products.
If you need assistance, please call us toll-free at 1-800-346-4812 or email firstname.lastname@example.org. Support hours are Monday – Friday, 7:30 am – 4:30 pm CST.
Please click on the appropriate link below for additional information on a particular software program.
J. J. Keller's FMLA Manager II™ - (discontinued 12/31/12) View Support Information
Keller-Soft® E-Z Access Recordkeeper - (discontinued 06/01/11) Download User Manual (PDF, 261KB)
Keller-Soft® OSHA 300 Recordkeeper - (discontinued 09/30/11) View Support Information
Keller-Soft® Safety Audit Customizer® - Download User Manual (PDF, 640KB)
Keller-Soft® Safety Plan Customizer® - View Support Information
Keller-Soft® Safety Training Customizer® - Download User Manual (PDF, 237KB)
Keller-Soft® Waste Manifest and Label Maker - View Support Information
Keller-Soft® Workers' Comp Manager II plus OSHA 300 Recordkeeper - (discontinued 08/31/11) View Support Information
SAFE•Sim™ Truck Driving Simulator - (discontinued 01/01/14) View Support Information
How do you install a Keller-Soft® product?
To install any Keller-Soft® product, please do the following:
- Insert the CD into the CD-ROM drive
- Close all open applications
- From the taskbar, click 'Start', then 'Run'
- In the Open dialog box that appears, type: d:\setup (User should use the appropriate letter that designates their CD-ROM drive, if not d)
- Click 'OK' or press Enter on the keyboard.
- Follow the on-screen instructions.
Installation instructions are also available on the instructions card located in the jewel case.
Why do Keller-Soft® products not auto-run?
Some Keller-Soft® programs give customers the option of saving valuable hard disk space by leaving large programs files on the CD-ROM. In these instances, a user will need to have the CD-ROM in the drive every time they access the program. With autorun installation, the program would try to install every time the user inserted the CD, even though the program has already been installed.
Will Keller-Soft® software run on a wide area network (WAN)?
Keller-Soft® software is designed to function in a local area network (LAN) environment only. Software running on a WAN would likely operate very slowly, and at times, may appear that the program has locked up.
Will the data from the FMLA Manager import into the FMLA Manager II?
Yes. Request data such as programs, hours, dates, notes and other fields will all import into the FMLA Manager II, provided it is installed to the same directory as the FMLA Manager. However, requests marked as reason "Other" will not be imported.
How do I receive a purchase key?
After your order is processed, your software will be mailed to you with the Purchase Key listed on the inside cover. If you can’t find it, please contact Technical Support at 1-800-346-4812, and we will try to look it up for you.
My purchase key is not working. What should I do?
First of all, make sure you are entering the Purchase Key in the field where it asks for the Purchase Key. Often times, people confuse this number with the Customer Registration Number. Make sure the error message you receive does not say, “Invalid Customer Registration Number.” If it does, you are entering it in the wrong field.
Many times if there is an extra space at the beginning or end of the code, it will be rejected. Delete the code from the purchase key box. When empty, press the Delete key three times and manually re-enter the code into the box. Click OK.
What if I lose my purchase key?
Call Technical Support at 1-800-346-4812, and they will provide you with your key.
When I click “Features” from the drop down menu and click “Check for Updates on the web,” I receive “Updates are for current subscribers only."
In order to receive updates through the product, a subscription needs to be purchased. Contact your sales representative for more information at 1-800-327-6868. If you already are a subscriber, please contact Technical Support at 1-800-346-4812.
When registering my software, I receive an “Invalid Customer Registration Number” message.
Ensure your entering a correct Customer Registration Number, not a purchase key, in this field. Registration numbers are 16 characters long and begin with 2 letters followed by 14 numbers. If you do not have a Customer Registration Number, choose the option to register via the internet. Call technical support if you do not have internet access.
I’ve purchase my software, but why do I receive a message asking me to “Continue evaluating the software” or “Buy now”?
Some Keller-Soft® applications give customers an option to evaluate the software before purchasing. In order to unlock the software, simply enter the purchase key you received via email. If you’re unable to locate the purchase key, please contact technical support at 1-800-346-4812.
How do I move my current data to a new computer?
Please do the following:
- Install the software on your new PC, noting the install folder path (default is C:\jjka).
- Locate the software installation folder on the workstation where the data resides (default is C:\jjka).
- Copy this folder to portable media (i.e. thumb drive) or a shared network location.
- Overwrite the existing install folder on the new pc with the one copied over from the original workstation.
- Open the program and verify data transferred successfully.
I have an older version of your software that doesn’t have the “Backup databases” feature. Is there a different way to backup my software data?
Yes. Windows XP includes its own backup program. If you use Windows XP Professional, the Windows Backup utility should be ready for use. If you use Windows XP Home Edition, you'll need to follow some additional steps to install it. For either type, click here for detailed instructions.
When trying to load a SAFE-Sim® drive, it says “Loading Your Trip,” but when it finishes loading, all that displays is a black screen. (There may be the sound of a truck idling.)
This is a known issue with NVidia’s video card drivers and dual core processors. There are two possible solutions.
- Hit escape and close out of SAFE-Sim®. Exit to the desktop.
- Click on Start – Run. Type “notepad C:\jjka\100SIM\settings.xml”
- Find the line that says: <IsTVWindowed>0</IsTVWindowed>
- Change the 0 to a 1 and click on File – Save.
Launch SAFE-Sim®. When the trip starts, it will open in a full screen “windowed” mode. There will be a title bar, but this will not affect the drive. If there is a cursor in the middle of the screen, it can be moved aside.
Disable the second processor core. This can be accomplished in two different ways. The first is to reboot the computer and go into BIOS / setup. Dell’s BIOS will be used in the example below.
- When the Dell screen displays, hit F2 to enter setup.
- Open Performance.
- Select “Multiple CPU Core” and hit Enter.
- Change it from “On” to “Off,” or from “Enabled” to “Disabled,” and hit Enter again.
- Hit the Escape key. It will prompt to save changes and exit.
When the computer reboots, SAFE-Sim® should work correctly.
When attempting to import employees, I receive the following message: "Access to the path 'C:\jjka\645KS\EmployeeColumnInfo.xml' is denied."
The EmployeeColumnInfo.xml file is set to read only. Do the following:
- Right-click on Start and left-click on Explore.
- Open the local hard drive, or the "C:" drive.
- Open the JJKA folder, then the 645KS folder.
- Look for the file EmployeeColumnInfo.xml. Right-click this file and select Properties.
- Uncheck the Read Only box and click OK.
- Attempt the import again.
"The Microsoft Jet database engine cannot open the file. It is already opened exclusively by another user, or you need permission to view its data (3051)."
This is a permissions issue. Ensure the account running the program has “Full Control” over the installation folder. By default this is C:\jjka. During registration and/or activation, information will need to be written to the system registry. Temporary access to the registry may be necessary during this process.
"The 'Microsoft.Jet.OLEDB.4.0' provider is not registered on the local machine."
This may occur if installing on a 64bit Operating System. If this is the case, install the software on a workstation with a 32bit Operating System. If you need to purchase a 64bit compatible version, please contact customer service at 1-800-327-6868.
I receive the message – “Component 'agentctl.dll' or one of its dependencies not correctly registered: a file is missing or invalid” after activating my software on Windows 7 machine.
Download and install the Microsoft hot fix: http://support.microsoft.com/kb/969168