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| 01 |
How can I view your whole website on my monitor without having to scroll back and forth? |
| 02 |
What is your return policy? |
| 03 |
How
do I return a J. J. Keller product? |
| 04 |
What
is your billing policy? |
| 05 |
What
forms of payment do you accept? |
| 06 |
How
much do you charge for shipping? |
| 07 |
What
is a subscription fulfillment charge? |
| 08 |
What
is your tax policy? |
| 09 |
If
I work for a tax exempt organization, will I be charged taxes
on jjkeller.com? |
| 10 |
Is
additional pricing available other than what is listed?
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| 11 |
Is
it safe to use my credit card? |
| 12 |
How
long will it take to receive my order? |
| 13 |
What
is an Internet Order ID Number? |
| 14 |
Can
I have a product imprinted or customized to my company specifications? |
| 15 |
How
do I place an order from a country other than the U.S. or Canada? |
16 |
How
do I establish a line of credit with your company? |
17 |
How
do I get my name removed from your mailing lists? |
18 |
How
do I change my e-mail address with you? |
19 |
What
if my company name and/or address changes? |
20 |
Do
you offer free previews of your products? |
21 |
What
is KellerOnline®? |
22 |
What
is Driver Management Online™? |
23 |
What is Prospera®? |
24 |
What is FleetMentor™? |
| 25 |
How can I select which type of e-mail I’d like to receive from J. J. Keller? |
26 |
Can
special promotional offers be combined? |
27 |
What is an overrun? |
28 |
What is a duty charge? |
29 |
What is a customs broker fee? |
30 |
What is the goods and services tax? |
31 |
What are J. J. Keller & Associates, Inc. imprint standards? |
| 32 |
What is a General Ledger/Accounting Code? |
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How can I view your whole website on my monitor without having to scroll back and forth?
The new-look jjkeller.com is designed specifically for a 1024 x 768 screen resolution. This is a common screen resolution and is the standard setting for most new computers.
"Fixing" the scrolling issue is easy. All computers can be set up to a 1024 x 768 screen resolution. Just follow the instructions below …
For PCs:
Right click on your desk top display. A small window will open. Left-click on "Properties." This opens a new window. Select the "Settings" tab. Move the slider in the Screen resolution” area until it reads "1024 by 768 pixels." Click on the "Apply" button, then the "Okay" button.
For Macs:
From your desktop, open the Apple pull-down menu. Left-click on "System Preferences." This opens a new window. Left-click on the "Displays" icon. Select the 1024 x 768 from the Resolution choices.
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What
is your return policy?
Customer satisfaction is 100% guaranteed. If, for any reason, you feel that a J. J. Keller product or service does not meet your expectations, we will act promptly and courteously to ensure your complete satisfaction. Returns of stock products will be accepted within 30 days of shipment.
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How
do I return a J. J. Keller product?
If you would like to return a J. J. Keller product for any reason, please contact us toll-free at 1-877-564-2333 or by e-mail at contactus@jjkeller.com.
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What
is your billing policy?
Standard billing for accounts with approved credit is Net 30 Days. To apply for credit, please contact us at 1-877-564-2333 for orders over $50.
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What forms of payment do you accept?
We will invoice your account if you have approved credit. Invoices must be paid in U.S. funds. Orders less than $50 require prepayment. For prepayment, we accept VISA, MasterCard, and American Express.
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How
much do you charge for shipping?
Shipping and handling costs are based on the order total, shipment weight, shipping method, and destination. As part of the ordering process, you will be presented with shipping options and total charges.
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What
is a subscription fulfillment charge?
If you purchase a subscription product, a one-time charge for
postage and handling, based on the term of the subscription, will be added to your order.
Please note: When ordering a subscription product, enter the
address to which you would like your subscription sent in the "Ship To" area of our online order form.
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What
is your tax policy?
In the United States, all applicable state, county and local
sales tax will be added to your order, except if shipping to AK, DE, HI, MT, NH, NM, OR, or WY. We reserve the right
to add sales tax where required. In Canada, 5% GST will apply. For international orders, there may also be duties and taxes imposed on your order that are not included in the prices displayed as they appear during the checkout process. You may check with your local Customs Office for those charges.
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If I work for a tax exempt organization, will I be charged taxes on jjkeller.com?
When placing an order on jjkeller.com, you will see a charge for taxes on the "Order Summary" page … even if you're representing a tax exempt organization. However, that charge will be removed at billing provided that J. J. Keller has an approved, fully completed tax exempt certificate on file for your organization.
Tax exemption certificates can be faxed to J. J. Keller at 1-920-727-7518. Also, to help us quickly process your "tax exempt" order, please fax your Internet order number (located on the "Thank You For Your Order" page, see example below)
along with your tax exemption certificate.
Product taxability and customer exemptions are dependent on individual state statutory guidelines and requirements.
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Is additional pricing available other than what is listed?
Yes.
Please contact us at 1-877-564-2333 with any pricing questions.
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Is
it safe to use my credit card?
Yes.
You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. To
provide you with an additional layer of security, all credit card numbers are stored on a computer that is not connected
to the Internet.
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How long will it take to receive my order?
Most orders will ship within 2 business days. Actual delivery will depend on the shipping method and your destination.
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What is an Internet Order ID Number?
When you submit an order through jjkeller.com, you will receive an Internet Order ID Number. This number allows you to check on the status of your order as often as you like. Just visit jjkeller.com and click on the blue tab marked "My Account." Then, click on the hypertext link marked "Order Status" and follow the simple instructions. Your order status will be kept on file until your order has been fulfilled.
For non-Internet orders, please contact us at 1-877-564-2333.
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Can I have a product imprinted or customized to my company specifications?
Yes.
Our Custom Labels & Signs Resource Center features numerous customizable products, such as HMIS labels, traffic signs, ID badges, and more. In addition, many of our our security seals and log books are customizable, as well as PARS and PAPS bar-coded labels. For inquiries regarding imprinting or customizing any other stock J. J. Keller product, please contact us at 1-877-564-2333.
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How
do I place an order from a country other than the U.S. or
Canada?
From the “Shopping Cart” page on our website, select the appropriate country from the Bill To and Ship To drop-down menus. Then, click the “Checkout Now” button.
Enter your Bill To and Ship To information. You can check the estimated shipping and handling charge for your order by clicking the “Estimate Shipping” link. To continue with your order, click the “Calculate Shipping” button at the bottom of the page and follow the simple instructions.
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How do I establish a line of credit with your company?
To establish a line of credit, we will either check Dun & Bradstreet for a credit listing under your company name, or you can provide us with three credit references (i.e. one bank and two vendors).
You must also have an order in place, as we do not establish lines of credit in advance. Please call us toll-free at 1-877-564-2333 to apply for credit.
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How do I get my name removed from your mailing lists?
To remove your name from our mailing lists, we need the information from the mailing label you received from us. The information should include the company name and location as well as the numbers listed across the top of the label. Please e-mail this to customerservice@jjkeller.com.
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How do I change my e-mail address with you?
To change your e-mail address, go to the "Online Catalog" tab on the top nav, select "My Account" from the drop-down menu, and sign in to update your information. You can also e-mail your old and new e-mail
address to jjkellerresponse@jjkeller.com, or set up a new account with your new e-mail address, then opt-out of receiving e-mails at your old e-mail address.
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What if my company name and/or address changes?
To request a change of company name and/or address, e-mail us the information off the mailing label we are sending you as well as the new company name/address information. Please e-mail this to customerservice@jjkeller.com.
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Do
you offer free previews of your products?
Yes! Our Product Preview Center features a Publications Preview page that includes sample pages from most of our publications; a Software Preview page with numerous free downloads; and a Training Program Preview page that includes full-length video previews from numerous training programs, as well as samples from guides, handbooks, workbooks, and more. In addition, you can view samples of hundreds of forms in our Forms Resource Center. We also have a 30-day return policy that will let you return any J. J. Keller stock product within 30 days of receiving it for a full refund/credit.
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What is KellerOnline®?
KellerOnline® (KOL), is the most widely used safety management tool on the web. More than 19,000 safety professionals rely on KOL to manage their safety programs. KOL integrates a safety management process with reference materials, tools, and applications in order to help users reduce accident rates, decrease injuries, and lower workers' compensation costs. Click here to learn more.
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What is Driver Management Online™?
Driver Management Online™ (DMO) is a powerful online service that can help you streamline your driver management tasks — including driver recruiting and hiring, driver qualification, hours-of-service auditing, alcohol
and drug testing, accident recordkeeping, and more. DMO provides automatic compliance alerts, reduces your exposure to risk, and centralizes important driver information.. Click here to learn more.
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What is Prospera®?
Prospera® is an online people management tool that provides a better approach to engage and develop the people in your organization. It helps over 5,000 human resource professionals to recruit and retain quality employees, increase employee engagement and job satisfaction, guide employees and themselves in career development, and collect truly actionable feedback. Click here to learn more.
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What is FleetMentor™?
Excellence in fleet operations depends on effective management of fleet personnel, operations and safety. FleetMentor™ is the only service that provides fleet managers with the tools and resources necessary to manage all three. FleetMentor™ has over 60 interactive tools to help fleet managers stay in control, get more done, and be successful. Click here to learn more.
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How
can I select which type of e-mail I’d like to receive
from J. J. Keller?
At J. J. Keller, our goal is to send you timely, relevant e-mail updates that will make your job easier. You can sign up to receive several different types of e-mail messages, including SafetyClicks™ and HRClicks™ (our e-mail newsletters), money-saving offers, emerging compliance issues, and more.
Click
here
to select what type of e-mail you’d like to receive.
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Can special promotional offers be combined?
From time to time, J. J. Keller offers special promotional
discounts (e.g. 10% off supplies). Special discounts cannot be applied
to existing offer discounts, previous purchases, custom printing,
special order merchandise, all subscription products and renewals,
or Outsource Services. In addition, special discounts do not apply
to KellerOnline®,
Driver Management Online™, Vehicle Management Online™, Log Checker
Online®, Fuel Tax Master® Online, PC*MILER®,
KellerSCAN®,
J. J. Keller Consulting, J. J. Keller Custom Solutions, Prospera®,
SAFE-Sim™,
J. J. Keller Internet Training Center titles, Interactive CD-ROM
Courseware, FleetMentor™, J. J. Keller Mobile™, or Dispatch Manager. Special offers do not apply to products purchased for resale.
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What is an overrun?
Imprint log orders with J. J. Keller are subject to a 10% overrun (a printing industry standard). An overrun quantity and charge will be added automatically to your online order. Your final invoice may reflect a lower price than quoted online.
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What is a duty charge?
The amount of tax paid on an imported good. The duty charge is calculated using the tariff rate and the value of the goods.
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What is a customs broker fee?
Fees charged for an intermediary, representing a shipper or importer, who clears international shipments at the border. A customs broker will assist with the necessary paperwork and submit any applicable duties and taxes to the countries involved. The duties, taxes, and fees for this service will be added to your order total.
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What is the goods and services tax?
The goods and services tax (GST) is a tax on the sale of all goods and services in Canada, except certain essentials such as food.
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What are J. J. Keller & Associates, Inc. imprint standards?
- Imprinted information will be in upper case lettering. This includes the name, address, and all other imprinted information. If the name or address is very lengthy, it will be typeset in upper and lower case to be more legible.
- Standard Company Name Punctuation Procedure:
- Periods will be put after Inc., Ltd., and other standard abbreviations.
- There will be no spaces, periods, or commas in the company name and/or company name initials.
- No comma will precede Inc., Ltd., or Co.
- Standard Address Punctuation Procedure:
- Commas will be put between the city and state, the rural route and P.O. Box, the street address and the P.O. Box.
- Hyphens will be put between the street address and city. Hyphens will be used in phone numbers, unless parentheses are requested, i.e., (920-722-2848).
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What is a General Ledger/Accounting Code?
This is data that a customer provides to the vendor and is for the customer's own use. It is also referred to as a Customer Code, Variable Data Field, Point of Sale Accounting Code, or Customer Reference. The data is used by the customer as a reference in reconciling their credit card charges.
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For
all other questions or comments, please go to our Contact
Us page. |
