Conduct difficult conversations with confidence! The Conquering Difficult Conversations video series is designed for Human Resources professionals to train supervisors on conducting difficult conversations with employees. Without this type of training, situations can escalate and lead to repercussions such as legal action and litigation.

Conquering Difficult Conversations, available on DVD, demonstrates proven communication methods that have been developed, tested, and used by experienced industry experts. Supervisors learn to prepare for andaddress situations in an objective, businesslike manner. The program is designed to help supervisors feel more confident in their abilities to confront and resolve difficult situations with other employees.

This training series encompasses four individual training topics:

• Managing Conflict – Discusses the various types of conflict and how best to moderate it.
• Addressing Personal Issues – Teaches supervisors to address personal issues such as inappropriate dress, family issues affecting work, uncleanliness, and more.
• Conducting Layoffs and Terminations – Provides ideas on how to handle this process effectively for the best interests of all involved.
• Providing Performance Coaching – Covers giving employees honest feedback using a performance coaching environment.

Get all 4 programs and save!
DVD Series only $699 each ... a $361 savings off the price of 4 individually purchased DVD programs.

DVD Main Menu

• Play Program - Plays entire main program.
• Chapter Selections – Allows easy access to specific subtopics for more focused training.
• Supervisor Q&A - Shows various supervisors asking questions about additional difficult conversations, allowing for additional learning opportunities for the audience.

DVD Benefits

• Is adaptable to a variety of training situations: can be used for group training (with a DVD player and monitor) or individual training (on a PC with DVD capability).
• Includes extra “DVD-only” training materials, which adds training options and helps improve trainees’ retention.
• Displays superior picture and audio quality to keep trainees engaged.
• Features instant rewind, fast forward, and search controls to save you time.
• Durable disc is not susceptible to magnetic fields and is heat resistant.
• Transports easily because of its compact size.

The Basic System Requirements are:

• A 400 Mhz or faster Intel- compatible CPU
• A video card with AGP architecture and at least 4 MB of onboard RAM
• At least 128 MB of system RAM (Windows 2000, XP and Vista users - 256 MB or more is recommended)
• Windows 98 SE, Windows 2000, Windows Millennium Edition, Windows XP or Windows Vista (most software DVD decoders have either reduced function or no support under Windows 95 and Windows NT 4.0)
• The latest version of Microsoft DirectX
• A DVD-ROM drive (DVD discs cannot be read by CD-ROM equipment)

• (1) Closed-captioned video - Available on DVD (with extra bonus features), the program combines engaging video and editing technology with expertise from industry professionals at all levels.
• (1) Training Guide - Provides background information on personal issues and gives a brief overview of the video.
• (10) Supervisor Fact Sheets - Recap recap key points from training and make a convenient reference.

Certain components are available separately.